Simple delivery - EVRI issues | Seller Central

bigbaggles · 2025-10-08T07:53:08.005000Z

Sold several items and shipped via the simple delivery scheme - Evri was the carrier, items boxed up and shipped as per the listing timescale dropped the 4 items into the EVRI collection point all at the same time now had 3 messages from 3 buyers that items have arrived damaged - it seems all 3 items have been badly damaged in transit or delivery , one photo looks like the box has been run over by a truck !I am dreading a message from the 4th buyers! it seems evri have thrown the sack of parcels under the van ! so what happens ? Evri scanned the items in sturdy boxes in good condition and yet the buyer sends an image of a destroyed packages? the items are useless now - so return is pointless, the buyer has no goods , and evri are at fault what happens now ? I guess eBay refunds buyer ? Insurance Is built in to simple delivery ? Or am I screwed as a seller for evri’s failure ?

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Simple delivery - EVRI issues | Seller Central | eBay UK