The winning bidder of my online auction insists he wants our address and contact number to see the item and then pay for it. I believe this is contrary to Ebay's guidance which requires the winning bidder to pay for the item and then arrange collection. Is my understanding correct?

Yes, you are right. eBay have banned cash on collection and now block messages contacting phone numbers, addresses, etc. prior to online payment. Buyer could pay and if they're not happy when they view the item you could agree to cancel and refund. More info on here: https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/local-collection?id=4181

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