Seller. Return for large item | Seller Central

jimmie16v · 2025-12-28T17:53:51.186000Z

I sold a carbon bike frame at the end of November, I put in the description, with pictures stating there is a chip covered by a decal (I know for next time, remove the decal to show the chip) . 15 days after the buyer had received the frane, they removed the decal and claimed the frame was cracked. I replied advising the seller a partial refund or return the item, but I will need to see photos. On receiving photos, there is no crack, but a picture showing the touch up paint had been stripped by removing the decal. Once again, I replied and explained the touch up paint had been pulled off by removing the decal, and mentioned they can return the frame for a full refund plus I will cover return expenses. Anyway today, the buyer opened a refund/ return request saying they would like the £100 refund. I have replied saying the frame is not cracked but I will accept the return. So, I have accepted the eBay return. And plan to arrange the return of the frame. I have asked the buyer if he wishes for the frame to be collected or drop it off at a local post office. The issue I have is that the buyer is very slow to respond, it has taken 13 days for the buyer to respond to a return. I'm concerned I only have so long to post proof of postage as eBay may automatically refund.

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Seller. Return for large item | Seller Central | eBay UK