Hi Guys, I've sold the same rolex to a user twice now. I would like advice on how to deal with dodgy buyer returns. Originally he bought it saying it was a gift etc and how it was urgent and last minute. He then returned it as ebay authentication showed small scratches. This is my fault, it's my first time selling and I labelled it as new as it was bought in 2025 October and I have not worn it. This means that it was not detected the first time I bought it from ebay. Although, the buye...

I think you have to put aside the fact that the watch went for authentication the first time and focus on this transaction. The buyer has opened a return case and you have to deal with it. So, provide a label through the case for the return of the watch or arrange to go and collect it from the buyer. Keep all messaging through Ebay as evidence that you have arranged for the watch to be returned. The key thing for you is to get the watch back. It must come directly to you and won't be retur...

Seller - Return Appeals Help | Seller Central

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Seller - Return Appeals Help | Seller Central | eBay UK