Seller claims they can only send by EVRI. | Seller Central

punkwroc77 · 2025-08-16T16:46:11.692000Z

I bought a LP Record at £42.00 including postage . About 12 hours later I was checking my orders and noticed that Postage method was showing as Evri who only cover items up to £20 and Vinyl Records are exempt from loss or damage compensation. I contacted the Seller and offered to pay more money for them to use Royal Mail. The Seller would not have lost any money as they had not posted. Seller said they could only use the pre paid Evri Label ...but I paid for that so again they would not be losing any money. As I understand things the Seller has the option to choose the postage at the time of listing ?. The other problem is that Evri Couriers refuse to deliver to my address as I live on the 3rd floor of a Tenement Building and according to the couriers we have caught dumping parcels in the Street they are not paid enough to climb upstairs. Since the 5th of August I have placed 22 orders all of them have been delivered except the one sent by Evri. They claim an attempt was made to deliver at a location near Glasgow on the 13th Aug yet by 14th Aug it was back at a depot in Sussex !!. Then it was "lost". So there are 3 reasons why the item I ordered should not be sent with Evri. Listings for Vinyl Records should automatically have any postage option for EVRI disabled as they exempt Records from compensation claims. As the record had not be sent yet, seller was not going to lose any money , and tracking details could still have been added I cannot understand the Sellers opposition. I was the only bidder for the Record and I would now expect Ebay to issue a refund as it would clearly not be right to use a courier who exempt the item the order is for from loss/damage compensation. Evri do not have Vinyl Record on the prohibited list they will still take the parcels but it is an "At your own risk" service.Seller also has "no returns accepted" enabled. How do I know what will happen ?....33 parcels now sent to me with EVRI in the past 10 months. I have found 2 left in the Street. The rest just vanished without trace. You can understand my reluctance to have orders sent with this Company and it's anonymous Rogue Couriers.

Discussions

Seller claims they can only send by EVRI. | Seller Central | eBay UK