Royal Mail delivering Evri package and charging extra £5
Summary: viki_d shared an issue where a recent buyer received a Royal Mail card requesting an extra £5 for an Evri package. They were confused as the package was initially sent using a Simple Delivery label and the correct postage was paid. sml192 suggested it might have been mistakenly put in the wrong sack, prompting Royal Mail to charge a delivery fee as the label was for Evri. They advised that paying the surcharge might resolve the issue, though the process could be complicated due to the different couriers involved.
I sold a small amount of Lego to a buyer a couple of weeks ago and they paid via Simple Delivery and the system auto-generated a label. It was for £2.75 which is the "normal" amount and easily covers the 50-60g of Lego that was in the envelope (I've sold the same listing hundreds of times and they have arrived no problem).
Seller contact me yesterday with a picture of a "item not delivered" card that the ROYAL MAIL put through their letter box saying they had an Evri package and want another £5 on top of the already paid postage otherwise they won't deliver it. The seller is also wanting a 50% refund of the cost of the goods due to the inconvenience of having to go to the local post office to collect the item.
Not sure what happened here...why are Royal Mail delivering Evri post, and why are they wanting an extra £5 to do so given the original label already covered the cost? Anyone know what's going on or had anything similar happen to them?
sml192
·1 month ago · EditedDid you drop it off at a Post Office?
Sounds as though it was inadvertently put in the wrong sack. When that happens Royal Mail will still deliver it but they will charge for doing so which is understandable as the label was bought from Evri not them.
Unfortunately, there isn't much you can do other than to pay the surcharge. Usually, the surcharge can be paid online by either you or the buyer (using the tracking number and delivery postcode) and the item would then be delivered in the normal way which would save the buyer having to go to collect it. Obviously, the original tracking number is for Evri so not entirely sure what happens in this situation but would have thought that Royal Mail would have provided the buyer with a reference number of some sort to use.