Royal Mail - changes to international postage (customs form) | Seller Central

viki_d · 2026-01-05T19:15:28.727000Z

We sold a sticker sheet to a customer in the US (we are in the UK) and we normally send these via Royal Mail Click and Drop (label generated at home). It seems in the last day or so though there have been some changes whereby you CANNOT generate a CN22 form for a standard letter anymore, only for large letters or above in size. I understand that for personal correspondence it wasn't necessary previously to use a CN22 form for a standard letter, but we always used one if it was something we had sold. It seems that even for an item with commercial value, the RM no longer (as of today) allow you to generate a customs form if you're sending a standard letter. However, I would have thought it must still need one as it's a sale of goods? Does anyone know what's going on here? The only other option I can think of is to start sending all standard letters as large letters as these still generate the CN22, however it would cost more to do this obviously!

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Royal Mail - changes to international postage (customs form) | Seller Central | eBay UK