Ridiculous EBay Sellers Return rules!!!! | Seller Central

debgoode · 2026-05-24T06:18:04.942000Z

I feel so strongly about this subject I’ve had to come on here. I’ve been selling on eBay for 21 years however this is the end of my selling days with them and I shall move to other platforms…I sold a boxed iPhone 11 to a buyer… nothing wrong with it.. no marks, no issues.3 weeks after buyer had received it, he started a return… said there was a small white mark on the screen and he sent me a photo… the photo wasn’t my phone!! I messaged to say could I have more photos and proof it was my phone… but he ignored me… however…. As long as a buyer states an item isn’t as described even though they can’t prove it’s the item sent, eBay state if the seller doesn’t accept the return, eBay will refund and the buyer keeps the item.. I was adamant this buyer was a fraud who clearly knows the system and he was under no circumstances keeping the phone so I paid for a returns label… I waited then Royal Mail stated that the item was on its way back to me with the tracking number…low and behold when I received the package it was a totally different phone with no box which mine had!!! I opened up a case with eBay and reported the buyer for fraud…I was convinced eBay would sort this… but to my amazement eBay sent me a message saying that not to worry, I wasn’t at fault so eBay have refunded him!!!! What the heck!!!! How is this right? He gets a perfectly good phone for free, I’m out of pocket as I’ve had to pay for a returns label and I’m lumbered with a phone that for all I know maybe stolen!!! I messaged eBay back only for them to say report him to eBay for fraud and they’ll look into it!!! I’ve demanded the least they can do is refund me for the postage label… and make this buyer pay for another one so I can send this random phone back!!!how is this fair?

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Ridiculous EBay Sellers Return rules!!!! | Seller Central | eBay UK