Returns Frustration | Seller Central

choctaw-blues · 2026-03-27T17:15:27.437000Z

Hi Fellow SellersI need to rant and vent a real frustration here...I get that as business sellers we are bound by not only Ebay rules but also by the Consumer Rights Act. I get it, it's the law and we have to abide .The frustrating part is that any buyer has the right to return an item for ANY reason they see fit.I operate a 30 day returns policy, it works and no doubt most genuine buyers feel re assured that a genuine issue will be professionally dealt with in that period. So... where is the allowance of additional time allowed from?I sold an item on 5th March, tracked and delivered 9th March.E bay give this customer until 17th April to return this item.The reason for the return is totally arguable and although I present a perfectly good explanation to the buyer it's my problem..Please someone explain to me why I am expected to honour such a long return process.It's bad enough being responsible for an item in the post until it reaches a buyers hands.. Another rant for another day...OK rant over, thanks for reading guys...

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