Hi all, I sold an item on the 18th of November, delivered on the 20th of November. On the 9th of December (20 days since purchase) buyer open's a return case claiming item is not charging. He shows a picture of a laptop USB-C charger being plugged in to the headphones (should not be used), I spoke to eBay who saw photos of this on the return details and asked me to accept the return and check the condition and report it to eBay if it has arrived damaged. I accepted the return and...

What you should have done on return of the item was to report it to Report Fraud https://www.reportfraud.police.uk/ (formerly Action Fraud) and then use the 'Report a problem' link in the return request selecting 'Different item returned' as the reason and upload the Report Fraud reference number/report. That then closes the return request and opens a separate case against the buyer. Providing eBay with the Report Fraud reference/report is crucial and is normally sufficient for eBay...

Returns Dispute - Different Item to What Was Sent | Seller Central

Discussions

Returns Dispute - Different Item to What Was Sent | Seller Central | eBay UK