Return postage refund | Seller Central

rusmi · 2026-04-28T08:01:38.343000Z

Hi all, I sold an item, the buyer claimed that it was not working but it was in perfect working order. I spoke with ebay support and they advised to accept return and report the buyer to claim the postage money back. And so I did. I have just spoken with the support and they told me the case was closed and buyer won the case so Im not eligible to have to postage back. Obviously the buyer said it was faulty as he changed his mnd and did not want to pay postage back but apparently there is no protection for the seller - ebay support was very rude and put their phone down, what can I do to recover the cost of postage?

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