Return label not provided by Ebay | Seller Central

stef758 · 2025-12-06T13:00:21.596000Z

A buyer bought a record from me and has claimed it did not match my description, ebay has approved a refund or return. Normally in these cases ebay provide the label to the seller and I pay for it but this time they are asking me to buy the label,( not from ebay,) scan it and send the picture to the buyer so they can print it and post the item back. This will mean I will have to go on the royal mail website and buy the label there. This seems a very complicated process, have they stopped doing it the other way?

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Return label not provided by Ebay | Seller Central | eBay UK