Request tracker return | Seller Central

gtech10 · 2026-03-31T10:09:58.871000Z

Hello, I’m hoping someone can offer advice. I sold a dog tracker brand new sealed in box. The buyer has opened it so it’s no longer sealed and is now requesting a return and refund. They have stated it does not fit and have send me 5 messages in the past 12 hours about how cruel it would be to use the tracker and that it is bigger than their dog. It’s just a normal dog tracker from a well known brand. What are my options? I am concerned that I will receive back something different than to what I sold perhaps a broken tracker but either way it’s now unsealed so worth less. Can anyone advise? Thanks!

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