Request for Advice Regarding Refund Due to Courier Delay
Hi,
I would like to seek your advice regarding a refund request raised by one of my customers.
We processed and dispatched the order on time. However, the delivery company delayed the shipment due to circumstances beyond our control. As a result, the customer has now requested a refund because of the late delivery.
Could you please advise me on how I should proceed in this situation? I would appreciate your guidance on the appropriate next steps?
etrader70
Posted 1 month ago · Edited Jul 20, 2026 at 2:08 PM·Last reply Jul 20, 2026 at 2:01 PM
3 comments
4_bathrooms
·Jul 20, 2026 at 2:01 PMHow did you pay for the shipping; did you purchase a label via eBay?
**peaseblossom**
·1 month agoLate dispatch counts as a "not as described" return but not late delivery by the courier. So the buyer can send it back but they would have to pay the return postage.
papso22
·1 month agoWhere are you seeing that? The MBG says an item that arrives after the estimated delivery date is 'not as described', doesn't matter why it's late, unless I have missed something.