Refund abuse | Seller Central

lauco_9270 · 2026-06-05T23:01:54.495000Z

Hi I am new to eBay and sold a brand-new epilator. The buyer said I sent him a used one, sending me pictures of only the head of an old, hair-littered epilator. That was not the epilator I sent him. I asked him to send me full pictures of all the items I had sent him (full item, accessories, etc), but instead he sent pictures of boxes and pouches, so it wouldn't show that all the items were actually new, and he was being deceptive and abusing refunds. I reported him for falsely accusing me, but eBay has done nothing for me. They keep on sending me messages to refund the rogue buyer. I was inexperienced and accepted his request to send the item back, even though I had sent him a new one, and he had soiled and used the one I sent him, ruining my product. I haven't received the item yet, but his pictures, accusations, and deceptive behavior say it all. Yet eBay is uncooperative. Please could you assist?

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