Providing Photo ID
Summary: rmiller-5746749 shared frustration as a first-time seller on an online marketplace where their funds are being withheld. They expressed concern over the strict ID requirements that they find discriminatory, pointing out that many people in the UK do not have the required documents like passports or driving licenses. They also questioned the necessity of a photo ID, stating it feels too personal to share with a marketplace. The participant criticized the platform for not adapting based on customer feedback.
eBay is asking for photo ID to continue selling, but I am very uncomfortable uploading my ID onto their system, where they'll store it for who knows how long. Does anyone know if they will accept a link to the photo on Dropbox or Google Drive instead?
rmiller-5746749
·3 weeks agoI am a First time seller,and Ebey are withholding my funds ,i also discovered they were promoting my item without my consent so i have a charge for that
which was a nice surprise I wont be paying them any time soon there withholding my payment ,they have a very Limited list of acceptable ids that for a lot of People are not even realistic and quiet discriminatory .
So a uk passport if you're a uk citizen we are not required to have passports here not mandatory 2nd provide a driving license not everyone drives ,discriminatory is it not.?
3rd National id card i am not a british national i am a uk citizen what would i be doing with a National id card.?
4 Residents permit is a document that grant Foreign nationals the right to live in the uk well since i am a uk citizen what would i be doing with a residents permit?
These forms of id are insulting and not realistic for a lot of people i am not sure how they even get away with making these frankley silley requests .
They say they take on board customer feedback yet nothing changes.
Also a request for a photo is personal something you give to family @freinds not a marketplace social media sight.
jonatjonatjonat
·3 weeks agoJust to note - you will have to have opted in to promote your listing - they don't just promote as standard
As for the ID - they are required to do this under KYC Anti Money Laundering rules and regulations as they are a financial services provider (ie - they transfer money to you when you sell).
Obviously most people will have a passport or driving (data backs this up) but if you contact them advising you don't have this - they have stated in the past they will accept a birth certificate - they just don't show this up front.
stuartb3502
·2 months agoI stopped selling after this mandate (which ebay issued just after a payment had been made to my account and which they now hold for ransom). I fully understand KYC and AML requirements (even though they're b*ll*cks (puts at risk millions of honest customers while money launderers and organised crime have the resources to avoid).
I'm a small personal seller (and ebay already have my personal bank details and my address from multiple deliveries over years - which only exists because my bank has completed KYC and AML checks). I don't trust ebay to safeguard the information and their privacy policy is vague with respect to use of ANY data provided by customers for AI purposes.
Would be happy to provide other documents, but not ones which are vulnerable for identity theft. Simply not worth it.
I don't understand why a "photo" is required (the ID specifically has to be complete and clear). How is anyone going to legitmately use that?
But since most people just go along with it, they'll get away with (undercover of it being a UK compliance requirement).
kh-erika
·5 months agoHi everyone,
This discussion has gotten a bit heated. Please remember that, while it is fine to disagree with others, discussion should always remain friendly and respectful as required by the Community Guidelines.
Thank you for your cooperation.
Anonymous User
·8 months agoGoogle is not a safe place to store data, I know this from personal experience
catkincloud
·8 months agoYears on Ebay ,but I can't sell on Ebay now because I do not have a passport, or drive .I tried uploading various documents, eg,council tax bill etc,but all was rejected. I tried phoning them and got no where.So looking elsewhere to sell my items. Thanks for nothing Ebay 🫤
1956glyn
·8 months agoThere are so many times nowadays in real life that one needs a driving licence or Passport as proof 😞
Like you i tried so many other options none of which were accepted. In the end i just renewed my passport and to be honest its now so much easier and hassle free.
Try buying a property without a passport or driving licence...........its impossible 😞
Anonymous User
·11 months agoi want to know where the data is being stored and processed and what insurance ebay has in place to compensate people if the data gets hacked which is almost a daily occurrence now , i have stopped using ebay because of this and hope you all do the same , its a massive over reach and has no security value
outlandish2016
·11 months agoI agree. It’s absolutely disgusting. More and more Orwellian everyday. They want to control every aspect of our lives and have AI to assist them. I shudder at the future.
Anonymous User
·11 months agounfortunately far too many people will comply , ebay have my name , my UK bank account, my full address , my contact phone number , my accurate bank details that are identical to my delivery address and my account is in good standing with many satisfied customers of my low value items , i think the demand for ID is part of a co ordinated WEF push to demand everything as a default , passports are for travel, driving licences usually for driving , instead of asking hundreds of millions of people to provide confidential data why not simply have a fraud team focusing on dodgy accounts selling high value items , why must 100% of people get inconvenienced because 1% of people are dodgy ? but i guarantee that this issue is not over
lucy_farmer
·8 months ago'........instead of asking hundreds of millions of people to provide confidential data why not simply have a fraud team focusing on dodgy accounts selling high value items , why must 100% of people get inconvenienced because 1% of people are dodgy ?.....'
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Because it's cheaper.
A 'fraud team' may have to employ human beings who need to be paid.
Anonymous User
·8 months agothey claim to use real people based in USA to verify ID said a lady based in the Philippines
*vyolla*
·8 months agoI was asked for my ID, I sent a scan of my passport, it verified it in minutes. There's no way a human was involved there. If you think about it, it would be a huge security risk having hundreds of humans verifying sellers. That's how M&S, the Co-Op and Jaguar came unstuck. Cyber attackers target humans, they're the weakest link.
Anonymous User
·8 months agoyour experience is better than mine , i sent my driving licence and 48 hours later i got a reply asking me to send it again , maybe they think i should put the back of my driving licence although it has no relevance only the types of vehicle i can drive , the whole system is bad and system sucks , this is my experience ,
hughlpackard
·7 months agoI'd suggest that you don't have clue and cannot verify what you posted.
Can you?
papso22
·8 months ago"instead of asking hundreds of millions of people to provide confidential data why not simply have a fraud team focusing on dodgy accounts selling high value items"
Because that wouldn't meet the requirements of 'Know Your Customer' under the money laundering regulations.
eternalgazeratstars
·1 year agoI fully understand your reluctance to do that. In this world, full-to-the-brim with scammers and hackers, anxiety attached to personal information is more than understandable - especially when you consider, that facial recognition software is used so much more now, for accessing all sorts of sensitive information. I think people who aren't cautious are asking for trouble. I don't know, if they will accept a link to a photo, but I found this online...
Yes, eBay can and sometimes does ask sellers for photo identification to verify their identity. This is a standard procedure, often implemented to comply with legal regulations, combat fraud, and ensure a secure marketplace. Providing photo ID can help prevent identity theft, money laundering, and other fraudulent activities on the platform.
Why eBay asks for photo ID:
Legal Compliance:
eBay needs to adhere to regulations like anti-money laundering and sanctions screening obligations.
Fraud Prevention:
Verifying identities helps prevent fraudulent activities, such as fake accounts and scams.
Safe Marketplace:
Ensuring sellers are who they claim to be contributes to a safer and more trustworthy environment for all users.
Payment Management:
ID verification is linked to managing payments and settlements.
Risk Assessment:
eBay uses ID verification to assess and mitigate potential risks associated with transactions.
How it can be secure:
Encrypted Storage:
eBay likely encrypts the sensitive data, including photo IDs, to protect it from unauthorized access.
Limited Access:
Access to this information is likely restricted to authorized personnel only.
Compliance with Privacy Policies:
eBay has privacy policies outlining how user data is handled and protected.
Industry Standards:
eBay follows industry-standard security practices for handling sensitive data.
Specific Guidelines:
eBay has guidelines for the types of documents accepted for ID verification and how they should be submitted.
What to do if asked for photo ID:
Verify the Request:
Check if the request is legitimate by logging into your eBay account directly (not through a link in an email) and looking for notifications about identity verification.
Provide Acceptable ID:
Follow eBay's instructions on which forms of ID are accepted (e.g., passport, driver's license, or other government-issued photo IDs).
Follow Instructions:
Ensure you are submitting clear, complete images of the documents, as requested by eBay.
Contact Support:
If you have concerns or need clarification, contact eBay customer support.
I hope this has been of some help - I think the best thing to do, is, ask to be put through to their Compliance Officer, to talk you through it, they'll maybe put your mind at rest & find a solution that suits you? I wish you all the best with it.
Anonymous User
·11 months agoits just data harvesting and its 100% certain that their data storage is not safe especially when so many of their staff are working from home , i sell only a very few low value items , every day almost we hear of significant data breaches when allegedly state of the art systemns get hacked in to , i also need to know EXACTLY who is storing my data and where ? seeing as ebay already know my name and address and have accurate matching bank details asking for photo government id is overkill , my passport is for TRAVELLING and my DL is for DRIVING , i am also in UK and should not be subjected to draconian US legislation ( i do not agreew to being subjected to the so called 'Patriot' act , whats happening is in order to solve a small problem that involves a few fraudulent accounts EVERYONE must suffer
meanwhile
https://www.dailymail.co.uk/galleries/article-15025589/Google-breach-puts-2-5B-Gmail-users-risk.html
meanwhile
lordwildfire99
·1 year agoeBay is US-based - I think we should all be moving away from this crazy autocracy.
sml192
·1 year agoWhat relevance does that have to the requirement to provide photo ID?
sommer-8075
·1 year agoI'm having the same problem with using id on eBay. I just want to sell on eBay and I use to sell on eBay. Now i don't have id one id expired getting id is expensive these days. eBay worked wonders for me selling once for me with my own product that's why I want to sell on eBay reseller goods. I do reseller goods.
1956glyn
·1 year agoTrue getting official id can be expensive BUT saying that it saves an awful lot of hassle nowadays. I was sick of banging my head against a brick wall.....so just renewed my passport at a cost of about £100
ett1954
·1 year agoAs a reseller, I presume Sole Trader, you can use a relevant page from your most recent online self assessment as a form of identification.
vintique*violet
·1 year agoProviding proof of identification
In some cases, we may need you to send us a photo of a valid form of identification. We’ll send you an email, as a reminder to let you know what we need, including instructions on how to upload the image.
We accept the following forms of valid identification:
MAY NEED - Is a request... it is NOT a lawful requirement.
If eBay have all other identifications " ticked" ie. bank account, corresponding address etc etc, for you to have opened your account, why now are they ASKING for a photo?
Provide other proof as not everyone has valid Passports or Drivers Licenses and this is discrimination if they do not provide other ways of " proving who you are" it is also coercion if they are
preventing you from going about your daily business unless you provide xyz!, if you have already fulfilled those initial checks...incidentally you are not a photograph or a piece of paper, please know that.
It is actually laughable as even your registered birth certificate states "this is not proof of identity"...
The UK is NOT a country whereby citizens have Photo identity cards and should never be!
bittyboy101
·1 year agoI think Just a photo of your Passport or Driving Licence will do...
marco@ebay
Hi @redwinemrt, thanks for your post.
Links or copies wouldn't be sufficient, I'm afraid. You'd need to provide an actual photo of your ID, for further information you can click here.
Thank you,
Marco
battlezone
·1 year agoBut that won't stop them getting a copy.
As soon as anyone at eBay uses the link they'll be able to just save a copy, or pull it out of the web cache of whatever browser they're using.
vintique*violet
·1 year agoPhoto I.D..?
The UK do not have a Government I.D... even though they ( gov) have tried ( and still are) to implement one ( identity card)
Inform eBay that no human being holds a Government photo I.D in the United Kingdom.
Accepted forms of I.D usually are a drivers license or passport - These MUST be valid and current.
If you possess neither - they cannot make you have them.
Inform eBay of such and say you will provide a different way to prove your identity( as a simple photograph does neither without other " criteria" even if it is a lovely one relaxing on the beach 😉 ) i.e. A government letter with your name and address. If need be call them and actually speak to a competent agent.
I actually did this, blanking out other personal details, and it was accepted.
If eBay keep going down this route they will find an empty platform with only A.I for company!
Edit .spelling.
outlandish2016
·11 months agoHi! Did they accept a council tax bill?
papso22
·1 year agoI imagine they will want to store it, I also imagine they only have one way, their way, to provide it.