Problem re collection by courier | Seller Central

mari65-2007 · 2025-10-15T14:08:17.487000Z

I’ve sold a large item of furniture for which the buyer arranged a courier collection. When the buyer paid I emailed them to let me know when they were able to collect and also provided some dates when I wouldn’t be available. I then got a text from a courier company with a date (which was one of the dates when I wasn’t available). This was followed by an email from the buyer saying he’d booked collection but if it wasn’t convenient change the date with the couriers. There was never any communication with the buyer asking if I was ok if they arranged a courier but to be fair that was probably my fault as in hindsight maybe I should have said collection in person only. Anyway I changed the date with the courier to yesterday. I emailed the buyer to confirm and also asked for the collection code. He replied saying he would pass this to the courier. Yesterday the courier arrived and they hadn’t got the code. They rung their office who didn’t have it. I then phoned the buyer who said he’d given it to the courier company and that he was driving at the moment and would need to access it on his laptop when he got home which would be in an hours time. I said to him that the driver wouldn’t be able to wait that long, at which point the driver said he could come back later. I told the buyer this and said if he could send me the code in the next hour then I could release the item when the courier returned. Shortly after this I received a text from the courier company saying collection failed and delivery rescheduled for tomorrow (Thursday). I then rang the couriers, explained that the driver had said he could return later, however they advised that drivers should not be rearranging collections. i emailed the buyer last night just to confirm the above (so I’d have an email trail in case of future problems!) I explained that I was not available on Thursday as I have to work but could he contact the couriers and rearrange for Friday. I again reiterated that I could not release item without collection code. To date I’ve had no response from him. I’ve now had a text from the couriers saying collection booked for tomorrow which I have changed to Friday and have emailed buyer to confirm. So I will have to see what happens on Friday. To be honest I’m getting fed up with it now and if there are issues again I would like to cancel the sale. Can anyone confirm that I would be within my rights to do that if again the code wasn’t available? Also beginning to feel a bit uneasy about this buyer. Just hope if they do collect there won’t be issues down the line. My understanding is that if a buyer uses a third party courier and for instance item is damaged, there’s no comeback on the seller - is that correct? sorry for this long post! Most of the items I’ve sold have been small items which I’ve posted apart from a couple of things in the past when buyer themselves collected and it was cash on collection.

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Problem re collection by courier | Seller Central | eBay UK