Hi there, I have recently sold an electronic Google Pixel Watch 2 and this device is brand new, having only been turned on once - with no connection between my mobile device and the watch. The buyer reported a problem to myself, claiming the device has a pin on it, and that it was locked. To me, this is unusual as the device has not been setup - a passcode cannot have been implemented. I am not sure how to proceed with this. I cannot provide a pin as I have not set-up one -...

The problem is when you sell online, is proving the condition of the item when you sent it. If the buyer claims that an item is not working the odds are against the seller. If it has been damaged and is not in the same condition, you can report them to Ebay although this won't really change the outcome.

Possible fraudulent buyer scheme? | Seller Central

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Possible fraudulent buyer scheme? | Seller Central | eBay UK