Pictures & Item Specifics Being Wiped From Active Listings | Seller Central

rainbowjam · 2026-06-01T20:12:07.442000Z

Has anyone else noticed a new tech issue which has wiped additional pictures and virtually all item specifics from their active listings? We only sell CDs so that's the only category that we have found the problem and only noticed when ending and relisting some listings and finding them blocked from going live because mandatory item specifics are missing. This has only been happening for a few days but, on @dave@ebay doing some checks, it appears that some pictures and non-mandatory item specifics may have been wiped as long ago as December! It's definitely a tech issue on ebay's side as we currently have active listings that are missing mandatory item specifics. For years, it has been impossible for listings to go live without these being filled in. The system throws up a red error message and blocks submission until you fill them in and yet we have listings active now without them. One example is item number 377081698313 which was listed on 2nd April but had previously been listed under a different item number since December. When listed it had 3 photos and 21 item specifics. Now it only has 1 photo - 2 have vanished. It had 21 item specifics filled in - now there are only 5. The 16 which have been deleted areArtist (mandatory)Release Title (mandatory)EAN (mandatory)FormatGenreRecord LabelRelease YearCase Type CD GradingTypeCase ConditionInlay ConditionEditionLanguageCatalogue NumberColour We have hundreds of affected listings - at a guess it's around a quarter of over three and a half thousand listings and it's completely random. If anyone else spots this in the CD category or in any other category, however few listings are affected, please can you post details here as I'm trying to get tech to look into it further. Currently we have weeks of work ahead of us to check and redo everything but, unless the tech team can find and fix the issue, I'm guessing it will continue to happen.

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