Permanent Suspension for no reason | Seller Central

jordangaunt3 · 2026-03-09T06:34:27.988000Z

I don’t even know what to say tbh, this is more just to get it off my chest and see if others have has this ridiculous problem. I’ve been a member since 2015 - 2016 so 10 years faithful to eBay. I’m not a super active member but I’ve managed to get my ranking up to 101 over the years just being a kind and honest seller, never had any problems but if a problem did arise I went out of my way to correct it. I sold a steam deck last month and the buyer paid for it straight away, I packed it up and dispatched it to Royal Mail and everything was fine, it got delivered a couple of days later no problems, even with proof of postage with a picture to confirm so all was great and another successful deal was made. This was until the buyer decided to contact there bank for a refund and made out they never received the item even though the proof was in the pudding that it was delivered! My account was suspended for about 2 weeks while eBay decided what to do and I got the MC011 email saying it has been suspended and I needed to wait for an outcome. I waited and waited and finally eBay sided with me, there was enough proof to decide that I wasn’t lying and the ‘buyer’ didn’t receive a refund, any negativity from this would’ve removed. Amazing that a relief! Until I decided to try and list an item last night, got told my account was limited? Asked eBay what’s going on and they said to reply to the MC011 email with what it said I needed to do ( the email said I needed to provide nothing ). I simply asked that the issue was resolved in MY FAVOUR, which you’d think would be enough for my account to be sorted out. Nope not at all, I received an email back saying that my account has been permanently suspended and I can’t make another eBay account ever. So that’s it, nothing I can do or say to resolve it or make it right. I’ve been a customer and seller for over 10 YEARS, been loyal and respectful at all times and a scammer has ruined it all for me, I even used the eBay simple delivery which states that I don’t have to do anything and eBay will sort it all out!? So it was completely out of my hands, I’ve done nothing wrong and yet I’ve been punished and my account has been nuked to oblivion. What the hell even is this man; I’m just shocked and appalled by eBay how they can justify this at all. Sorry for this massive rant I just don’t know what to think or do about this situation and I needed to vent lol. I’m not looking for the sympathy card in anyway but more the angry card and hopefully somebody can give me a slither of hope in getting my account back. Many ThanksJordan

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Permanent Suspension for no reason | Seller Central | eBay UK