Payments on hold | Seller Central

indiannasmith · 2026-04-11T10:22:03.297000Z

A few weeks ago I sold an item that I needed to give a buyer a partial refund. No problems with this and the buyer was agreeable. However he never received the payment and got back to me. I had nothing in the payments folder to pay for this so assumed ebay would take it from my bank account. I re-did the refund and the buyer got their £5, but I didn't see it come out of my bank account. I have since sold an item and today received notification that my payments are suspended. They have taken the £5 from the £11 I had in credit and will not release the £6. They are claiming my bank account details are incorrect and couldn't take the £5 from my account. They now want me to provide details for an account to continue. This is the same account I have used for decades on ebay, and have so far this year alone transferred funds from around 15 sales from the payments folder to the self same account they claim they couldn't access to take out a payment access. How the hell can they put payments into this account, that I registered with them years ago, but can't take money out, which they have also done in the past as per the T&C's when you sign up. My worry is if I try to add the account details, which will be the same as already registered, it will be refused, or I will be subjected to the providing ID hassle that so many others experience with that. Has anyone else had a similar experience?

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