Payments been on hold for 'periodic performance review' for 15 days | Seller Central

amegeorg0 · 2026-05-24T18:19:55.795000Z

Hi, my funds from ebay have been held for over 2 weeks. It says 'Your payouts are on hold while we conclude a periodic performance review'. I already received two emails from ebay: one to verify who I am with ID, another to upload my national insurance number. I completed this a week ago now, and I have not heard anything and my payments are still on hold. I've tried contacting ebay customer support, and they told me I would be getting an email from a specialist team within 72 hours, which also I never received. Can anyone help with how long this might take and whether I will ever get my money? It's been ongoing for 15 days, if anyone else has experienced one of these, how long did it take to get your funds?

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Payments been on hold for 'periodic performance review' for 15 days | Seller Central | eBay UK