By buyer elected for their parcel to go to a dry cleaners pick up point. it arrived. I’m being told eventually that dry cleaners can’t scan labels from “ private Evri couriers” ( ?) only from the Evri ( van? ) couriers. Anyone ever experienced similar or can explain it? Or how this has been allowed to happen?

Depends what happened here.On ebay - click and collect is appicable - but only if the customer chooses that route.So did the customer choose click and collect? If they did, there should have been an ebay code in the address somewhere.If they just put in the address of the dry cleaners as the address to deliver to - that may be the issue.

Parcel shop refuses parcels from “ private courier ” ? | Seller Central

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Parcel shop refuses parcels from “ private courier ” ? | Seller Central | eBay UK