Parcel Lost At Collection Point | Seller Central

spooker-123 · 2026-06-10T14:21:20.512000Z

Hi, looking for some advice here. I sold a printer on eBay using the eBay simple delivery. The customer selected Evri as the courier and the parcel was delivered to his requested collection point - his local post office. I have received confirmation from Evri that is was delivered and ready for collection. When he went to collect it, they couldn't find the parcel. It transpires that the Post Office branch is also a DPD drop off point, and shortly after Evri delivered the package, the driver from DPD arrived to collect any parcels for them, and the Post Office staff gave the DPD driver my customers parcel. He's contacted me asking for a description of how the printer was packaged to help them identify it (he is not blaming me for the error) and I'm doing what I can to help. What would be the outcome if the printer is never found? I believe, since the item was delivered by Evri to the correct destination, I am not liable to issue a refund, but would the buyer remain out of pocket or does the eBay buyer protection cover this? Essentially it is the fault of the Post Office that the item is missing, but could he claim from them? Thanks

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