If the buyer opens a dispute, only deal with it through eBay, not private messages. If you feel that the buyer is not being honest, add them to your blocked bidder list.
Buyers have 30 days to return an item that they consider is not as described under eBay's Buyer Protection/Money Back Guarantee, and if your buyer has already opened or opens an eBay item not as described return, they'll be required to send it back to you for a full refund of their original payment, and you'll need to provide them with a pre-paid returns label (if you don't provide a label, the buyer can escalate the dispute and get one from eBay, who will re-charge you for it).
You will get a defect against your selling account if you don’t accept the return and the buyer escalates the dispute to ask eBay to step in, which they can do after 3 business days.
Once you get your item back, if you feel that your buyer has misused eBay’s Money Back Guarantee you can use the Report Buyer link next to the item in your My eBay. This likely won't affect the outcome of the return case though.
roger_roger_over_and_nowt
·1 month agohttps://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
missdollydaydream
·1 month agoIf the buyer opens a dispute, only deal with it through eBay, not private messages. If you feel that the buyer is not being honest, add them to your blocked bidder list.
cobwebcottage
·1 month agoYou have no choice but to accept the return if the buyer is saying that there is an issue with the machine.
*vyolla*
·1 month agoBuyers have 30 days to return an item that they consider is not as described under eBay's Buyer Protection/Money Back Guarantee, and if your buyer has already opened or opens an eBay item not as described return, they'll be required to send it back to you for a full refund of their original payment, and you'll need to provide them with a pre-paid returns label (if you don't provide a label, the buyer can escalate the dispute and get one from eBay, who will re-charge you for it).
You will get a defect against your selling account if you don’t accept the return and the buyer escalates the dispute to ask eBay to step in, which they can do after 3 business days.
Once you get your item back, if you feel that your buyer has misused eBay’s Money Back Guarantee you can use the Report Buyer link next to the item in your My eBay. This likely won't affect the outcome of the return case though.