Not received, who issues refund? | Seller Central

toys_of_yore · 2026-06-04T08:40:18.804000Z

A buyer has raised a claim for a refund for an item not received. It was sent through simple delivery, within UK, but it's 6days overdue and Evri tracking says they still have it. Should we (private seller) issue the refund? I thought the whole point of simple delivery is that eBay handles this sort of claim.

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Not received, who issues refund? | Seller Central | eBay UK