No help for sellers fro eBay
Summary: cosx4004 sold a used item with an internal battery and is facing a buyer who demands a replacement battery. Despite providing battery information in the listing, the buyer insists, and cosx4004 has received no help from eBay's customer service. jonatjonatjonat advised that there's no obligation to replace the battery, but warned that the buyer might open a return case. technthread suggested considering the cost of a replacement versus handling a potential return, as well as evaluating the buyer's feedback history.
Hello there
To cut a long story short, sold a "Used Item" with an internal Battery. Outside it looks near new but it is known that rechargeable batteries degrade with uses and time (the information on it given).
This buyer wants me to pay for a replacement internal battery?
So far no help from CS eBay.
I live in the real world and have no issues with buying used items with internal batteries over the years (either I replace at my cost or live with it), but according to this buyer's mind, all sellers of "used items" must pay for replacement internal batteries.
Feedback welcome.
cosx4004
OP6 days agoHello there
Tried a partial refund, which the message from the buyer "suggested" then the Ebay system said "Send full refund. Issue refund and let buyer keep the item." What the hell!!!. There is something seriously wrong with eBay and yes, I have complained to CS Ebay.
It just proves there is no help/protection for Sellers
boundarycoins
·6 days agoTo be fair you did show the battery health on the listing.
It depends on the cost of a replacement vs calling their bluff on a return. Are you prepared to roll the dice on a full INAD return and refund or is it better to take a small partial refund hit and draw a line under it?
The buyers feedback left for other users and how they are communicating would come into it if this was my sale.
jonatjonatjonat
·6 days agoThere is no obligation for you to provide a replacement battery.
I can't actually see a description on that listing - but its irrelevant anyway. Your response would be along the lines of I am not required to provide a replacement battery.
What might happen is the buyer could open an item not as described case. It's irrelevant if you did describe it as having an issue with the internal battery - you'd have to accept the return request, provide a pre-paid return label and refund the customer on return of the item.