I think I've been scammed? Will I still get the money from eBay? The only proof I have is the messages in our chat where we arranged the collection (his last message was an apology for being late, saying he'd be arriving in 30min). Context: I sold my first item yesterday and didn't know I had to ask the buyer for a collection code. He came to collect it around 3pm and later submitted a cancellation request claiming that collection wasn't possible. I rejected the cancellation and quoted that the...

You are in a pickle. Without proof of collection, Ebay will force you to refund the buyer. You could try to explain what happened to CS and ask them to look in to your messages although the running late message is still not proof. Do you have CCTV? If so, try messaging the buyer to say that you think they have made a mistake requesting a cancellation and that you have proof of collection.The next step if none of the above works is to file a report with Action Fraud and also report the buyer...

No collection code from buyer who cancelled order later saying collection wasn't possible | Seller Central

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No collection code from buyer who cancelled order later saying collection wasn't possible | Seller Central | eBay UK