No Click and Collect code received
A customer is complaining he has not received a click and collect code, and the shop won't release the item without the code. Is there anything I as seller can do? Is there anything he as buyer can do other than report "item not received"?
Needless to say, Ebay AI is not helpful, and refuses to let me speak to a human.
9 comments
eastern-lights
OP2 weeks agoI would add: I do feel it would be an easy improvement to give buyers the facility to request re-sending the Click and Collect code that they need.
marco@ebay
Hi @eastern-lights ,
I've just been confirmed there are no records of items sold in your account under that number. Did you share the correct number, or did you sell this item from a different account?
Thank you,
Marco
eastern-lights
OP2 weeks ago@marco@ebay
I use a different account for selling.
Thank you for your offer of help but he issue has now been resolved. The buyer reports that "eBay real person eventually admitted collection email never sent, but would try to resend in 24-48 hours. Anyway, managed to persuade the collection point to reluctantly input eCP number, which, eventually, sorted it."
Thanks again.
marco@ebay
Hi @eastern-lights , thanks for your post.
If this is still unresolved, could you please confirm the item number, so I can flag this with C&C team? They might be able to forward the collection code to the buyer.
Thank you,
Marco
eastern-lights
OP2 weeks agoThat would be great @marco@ebay
Item still not collected, buyer has gone quiet on me, possibly waiting to open aa item not received case
eBay item number:307130954889
marco@ebay
Thanks for confirming, @eastern-lights .
I've passed this on to the C&C team now, once I know more, I'll let you know over here.
Thank you,
Marco
simplyessential_uk
·2 weeks agoOn the address label there is a code that the shop enters which triggers off the collection - Did you write out the envelope or change the address to not include this part on the address? - The shop needs this but failing that they can call ebay who I believe can trigger it - They have to contact them via the chat help (or you could try that for them)
eastern-lights
OP2 weeks agoLabel was printed exactly as it came from Ebay, and includes the eCP number.
**peaseblossom**
·2 weeks agoThere's nothing you can do apart from try to speak to someone at ebay. After clicking on help select subject then type "speak to agent". Repeat until you get through. If not, as you say, the buyer will have to open a not received case.