Negative feedback from my buyer - actually left it before the estimated delivery date !!! | Seller Central

puddytat42009 · 2025-12-03T16:40:04.775000Z

I can't quite believe what has happened to me. I have kept my 100% positive feedback since I started selling on Ebay over 15 years ago.Buyer bought the item on 28th November and I dispatched on the same day.Ebay gave her the estimated dilivery dates of 3rd-4th December.She gave me negative feedback on 1st December saying "they say they try to del this is not trueI sent Royal Mail Tracked 48 and on tracking showed they had attempted delivery but no one was in so they would try again they next day.I messaged the buyer to reassure her that it would more than likely arrive tomorrow 2nd or Wednesday 3rd at the latest as they always make 3 attempts.She replied to me in a rather nasty way by saying "All what you say is not true so please don't try this with me just send what i have paid for" I was a bit shocked by this.The order was delivered to her on the 2nd December with a good tracking picture of her holding it on the Royal Mail site.I messaged her to say how happy I was that she had received her package and informed her that I had sent her a Feedback Revision Request (explained it's easy for her to do) and I would really appreciate it if she could just take a couple of minutes to do this for me.I explained that I am a good reliable seller who just wants to keep my 100% Positive Feedback score.Not heard back from her and no revision as yet 😞I noticed she has till the 12th to either revise the feedback or dcline the request. Then it says I have to respect the buyers decision if they don't do any of it.So how can I get it amended if she doesn't and am I just stuck with my less than perfect record?Kindest regards from Ronnie

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Negative feedback from my buyer - actually left it before the estimated delivery date !!! | Seller Central | eBay UK