MC011 - RESTRICTED FROM SELLING PERMANENTLY | Seller Central

kattsnco · 2026-04-08T04:33:45.220000Z

I am a UK Business seller with a 99.6% positive seller rating and no history of issues. All my sales were dispatched promptly using eBay’s prepaid postage labels. Within a short period, I listed and sold multiple household items including toilet rolls, kitchen rolls and fairy. All items were shipped with valid tracking and several were already delivered with Evri photo proof. My eBay account was restricted without warning. I received no prior message, performance warning or indication of an issue. The restriction appeared immediately on my account after items were already sold and shipped. After the restriction, eBay requested proof of identity, address, purchase for all items and tracking for recent shipments. I submitted all the required documents including my driving licence, three PDF files containing all purchase evidence, delivery confirmation and other relevant information. There were 7-8 open requests primarily due to Evri’s unreliable courier service. 4 transaction defects were also reported due to this issue. As this was my first experience with eBay I was unsure of the meaning of these defects. To avoid more defects and maintain a good account rating for the open cases I had already refunded buyers even four days before the ‘seller make it right’ period ended. I have over £1800 currently available for payout but on hold and another £2200 for orders still in transit. I am very stressed as this is my total savings and I am unsure of what to do. I have not received any responses to my emails and the automated chat assistant is not connecting me with an agent and is constantly showing a “There was a problem” error. i have also attached pictures of my eBay seller central dashboard, my feedbacks and the amount on hold. I haven't received any update about my money.

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MC011 - RESTRICTED FROM SELLING PERMANENTLY | Seller Central | eBay UK