MC011 - Payments on Hold | Seller Central

the-technology-outpost · 2026-04-24T00:03:18.944000Z

Good evening, I've been selling on eBay semi-regularly for 8 years on and off. Typically trading cards which I have collected over a number of years typically between £5 to £100 roughly. My partner and I are looking at purchasing a house and so I've had to make the decision to sell off some of my higher value items which I believe may have triggered the MC011 hold. Over the years I've maintained 100% positive seller feedback and always aim to operate within the rules of the site so when I saw the payment on hold email I was a little surprised. (The email also requested additional information but didn't actually specify what additional information they required) I've recently had a transaction of around £300, which according to tracking, is stuck and the buyer opened an INR request, which eBay put on hold awaiting further information. (This expired yesterday) I guess my question here is would this INR result in an automated MC011 trigger? * Adding additional context, all shipping was done within 24 hours of the buyer purchasing the item and shipping was done through eBays Simple Delivery option which automatically added tracking information etc. Does anyone have any advice on how to proceed and how I should approach the MC011, from what I've seen online and on this forum it's very serious and I'm concerned that I could lose my account if not handled properly.

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MC011 - Payments on Hold | Seller Central | eBay UK