Manual refund after case was resolved in my favour | Seller Central

dza-4617 · 2025-12-03T10:12:25.917000Z

Hi, Quick question. I had a package returned to me from Italy. Tracking said package could not be delivered, it was returned and has a sticker addressee unknown. Buyer opened a case and was a bit combative. Either way I contacted ebay support and they ruled in my favour. Now I wanted to contact the buyer telling him I will refund minus postage costs both ways. If I do that through the order page, and somehow after that the buyer makes ebay overturn their decision, is he going to get a full refund of the original payment, or the difference between what was refunded by me and what is left?

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Manual refund after case was resolved in my favour | Seller Central | eBay UK