Lost in the post. Who pays the refund? | Seller Central

rgrahamsmith1403 · 2025-10-19T09:51:26.897000Z

I can see trouble ahead! I sold an item and (as you have to) paid for the eBay postage label (simple delivery). It was posted on Tuesday, and went "Tracked48" by Royal Mail. It's now Sunday and the item hasn't been delivered. Now, in the Olden Days (!) if this happened, I would refund the customer and, having the proof of posting, I would apply for compensation to RM. However, since technically I haven't paid for the postage - eBay have - what happens now? Will eBay charge me for the refund? How can I get compensation from RM if that happens? I would normally enter into a discussion with the buyer to offer a replacement etc. but I can't do that either.If I get a load of trouble from this it will be the last straw, and I'm taking everything off eBay.VERY WORRIED

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Lost in the post. Who pays the refund? | Seller Central | eBay UK