Listings being incorrectly removed by AI for being 'counterfeits' | Seller Central

retroshirtstore · 2026-02-16T14:44:28.441000Z

I am a eBay business seller of genuine vintage football shirts (all original from the years 1990s, 1980's etc.) on eBay, and have been for 8 years whilst maintaining 100% positive feedback. I have around 300 listings and recently some have been getting removed for 'counterfeits' (which of course is an incorrect detection). 30 have been removed already, and I have now been done with a 3-day suspension because of it. My account will be reinstated in 3 days, but its quite easy to predict that my listings will continue to be detected by their flawed AI systems and I will eventually be banned permantly. This is my only source of income and I would be in big trouble if I could no longer sell on eBay. I tried online chat and phone calls, they simply told me to not 'relist' the items that were flagged and could not help me with the root cause of the issue (which is that my account is being wrongly detected as an account selling counterfeits). I am a registered LTD in the UK, with my business information on my eBay account, it would be illegal for me to sell counterfeits. My question: has this been happening to anyone else and does anyone have any advice on how I can resolve this and save my eBay account? The only saviour I think I'd have is to be able to contact someone higher up the ranks at eBay, and have them review my account and acknowledge that I am a genuine UK LTD selling genuine, vintage items. Thanks for your help!

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Listings being incorrectly removed by AI for being 'counterfeits' | Seller Central | eBay UK