Late Delivery List | Seller Central

firstgardencity · 2025-10-11T10:54:46.389000Z

I think I can claim a new record.The customer ordered an item on the 1st October - postage purchased with Royal Mail on the ebay page and posted on the 1st October.A late delivery list arrived for orders received upto the 30th September but the October item was on the list.I thought that it would be a simple matter to deal with - a quick phone call to eBay should resolve the problem.Five phone calls later I was still being told the item could be removed as it was a September order despite the fact that the screen shows October. Eventually I tried to use the online form to ask for the late delivery to be removed but within minutes the answer was no.I then had a thought - if the order was on the 30th Sept but after our cut off time it did not need posting on the 30th September anyway.I made yet another phone call - glad ebay are paying- to ask what time the order was paid for on the 30th September and I was told "it was an October order". I pointed out that her previous colleague had argued with me that it was a September order and that 4 others had also refused to remove.To my surprise I was told I am removing the defect as it should never have been there!If you are told an incorrect "late delivery" cannot be removed don't give up just keep trying

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