Late delivery defects / royal mail not scanning | Seller Central

wolfcycles · 2025-04-12T09:40:53.152000Z

Hello We have recently had a barrage of late delivery defects taking us up to 4%, resulting in us being due to loose our top rated status this month. We have recently switched to Royal Mail as our default courier, but it appears they are regularly not scanning items until the day of delivery rather than the day they receive our parcel. Consequently, the late delivery defects we were previously getting struck through as we had dispatched the item on time, are now counting defects as eBay consider we have not dispatched the item until this first scan date, so we don't get our "on time dispatch waiver". The 4% late delivery rate we now have reflects the percentage of parcel RM are delivering late (we very rarely have a genuine late dispatch). Has anyone else found anything similar? I'm trying to explain the issue to eBay customer support but don't feel they really understand it. We can't easily just not upload tracking as we ship through 3rd party provider Veeqo and it is auto synced. Thank you

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Late delivery defects / royal mail not scanning | Seller Central | eBay UK