Hi, I sent off my item to buyer and the item is being held in crawley. I told buyer I would update them, then they updated the item as not having arrived in spite of the fact I told them it was updated at crawley. I am a bit stressed as I am a new seller to ebay and I don't know what to do. This is pretty much out of my hands now its with the shippers. Please advice what I should do.

The Buyer purchased the postage label from eBay, and you (the Seller) have sent the item off (that is the end of the Seller's responsibility). If the Buyer contacts you again, politely ask them to contact eBay with the problem, so they can sort it out for them.

Item reported item as not arriving | Seller Central

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Item reported item as not arriving | Seller Central | eBay UK