Item mistakenly marked as prohibited - ebay wont return or send it | Seller Central

steve750 · 2026-05-30T20:24:17.232000Z

I sold an item through GSP. It was delivered to the shipping hub but was marked as undeliverable as they think it is prohibited. It is an airbag but the explosive part has been removed so it is merely a leather carcass. As described in the ebay advert. Been speaking with ebay who said royal mail scanned it and flagged it as undeliverable even though royal mail tracking has said it has arrived at GSP. They also said Royal Mail doesn't open parcels so they don't know that it is in fact not a prohibited item. I would like the item back. Ebay told me to contact Royal Mail but they are saying it was delivered and wont help. What should I do?

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Item mistakenly marked as prohibited - ebay wont return or send it | Seller Central | eBay UK