Item at Depot not collected, Seller silent but in coms with others. | Seller Central

orbsorbed · 2025-10-09T00:36:34.827000Z

Hello I sold an item at a good price, packed it really well as it was heavy. It all took a long time to get this listed and down to the Post office. We need the money too. It arrives at the sellers depot for collection but seller does not respond to any ebay messages or collect. A family member contacts the buyer to inquire about an item that they are selling on their account and they respond to say they can post their item in the morning. So this buyer is active on ebay and able to get to a post office! Not a great way to find out, but time ticks on. My family member apologised for this method. At least we now know. Ebay AI/computer surly knows the buyer is online and a parcel is waiting and that they have not ebay messaged me the seller. Should the buyer not get a firmer warning to go and collect or contact me, else their account will be restricted? A family member of mine had an accounts funds frozen by Ebay AI for simply sharing details for a courier in ebay messages in effort to complete a sale. : / Yet this type of neglect is overlooked? Any help or thoughts on what to do would be appreciated. Thank you.

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Item at Depot not collected, Seller silent but in coms with others. | Seller Central | eBay UK