INR Cases and Service Metrics | Seller Central

stephenjames_1234588 · 2026-03-09T16:30:01.449000Z

Hi, would anyone happen to know if service metric blips (not defects) are removed from your evaluation if you escalate a case and its found in your favour, i have always let the cases just time out for the odd transaction where something shows it was delivered, but im wondering if i escalated the cases (knowing i will win the outcome) i would be better off with the metrics. Or if its just the usual once a case is open its logged and not coming off the tally no matter what, thank you.

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