Inpost missing item | Seller Central

cjw99 · 2026-03-02T11:10:16.690000Z

Ebay simple delivery T&Cs state... You remain responsible for any loss or damage to your item until it has been scanned into the carrier’s network. Once your item has been scanned into the carrier’s network and providing you used the Simple Delivery label and are compliant with these Terms and eBay’s Policies What happens when scanning into the network goes wrong? I had a buyer select Inpost rather than RM/Evri, so was the first time I'd used it. Was very surprised that there's no label whatsoever, you just get a QR code emailed to you. I took the parcel to an Inpost locker, scanned the QR code, the door popped open. I put the parcel inside , closed the door and selected the confirm button on the screen. Was expecting the tracking to update to "put in locker" or something like that.This was 10 days ago and the tracking is still saying "waiting for the parcel to be put in locker". I have checked with ebay and they say I am covered because ebay tracking changes to "despatched" as soon as they email me the QR code.If this is the case, what's to stop someone getting the QR code and not actually then sending the item ?? Also - what will happen to my item in the end because there's no label on it with inpost, it's just a plain carboard package.

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