If buyer failed to collect (RM, evri, Inpost), do seller must refund or get negative review?
I’m wondering if a buyer failed to collect the item, do we, as a seller must refund the buyer?(I heard it’s our decision as buyer void the money back guarantee protection if they failed to collect)
If we don’t refund, do we get negative review?
I heard mixed information, and I just want to know from sellers who have experienced this situation.
2 comments
jonatjonatjonat
·2 weeks agoFor the avoidance of doubt these are the click and collect terms…
Returns
If the buyer fails to collect the goods within 7 working days of being notified that it is ready for collection, the contract between you and the buyer shall be treated as cancelled by the buyer.
Provided the item has been delivered with a valid, legible eCP code and does exceed the eligibility requirements set out above eBay will ship and cover the cost of the return.
If the item was delivered to an Argos or Sainsbury's eBay collection point, it will be returned to you by Royal Mail's tracked 48 hour service.
If the item was delivered to a CollectPlus eBay collection point, it will be returned to you by Yodel's tracked standard returns service.
Once you have received a returned item, you shall refund the buyer within 2 business days in line with our return policy. The refund has to include original shipping cost (except surcharges for express delivery services that were ordered by the buyer). If eBay manages your payments, you shall initiate the refund as part of the returns process on eBay.co.uk.
The buyer will not be able to return items to an eBay collection point and will be directed to use the standard returns process on eBay.co.uk.
Your normal returns policy will apply to items that are eligible for Click & Collect.
simplyessential_uk
·2 weeks agoIf a buyer fails to turn up the collection point will generate a return to you. Once you receive this back you have 3 days to process the return, if you fail to refund the buyer they can ask Ebay to step in for the refund.