How to mark an item as sent when the simple delivery label not used.

Question

I sell postage stamps and my buyer purchased 3  sets at the same time in two different transactions. In the first one he requested normal second class post. He then bought another set but seems to have asked for simple delivery. I packed all 3 sets of stamps in one envelope and sent by normal second class post. I contacted the buyer and he is happy with that. My question is how do I mark the item as sent/posted on the one that should have gone by simple delivery. I have been going...

str11p · Accepted Answer

An item will either be Simple Delivery or not. UK (delivery address) buyers cannot choose.Generating the Simple Delivery label should mark it as dispatched. (You then don't use that label) and in theory the buyer gets refunded automatically for the label in 30 days. There has been some debate as to whether that happens or not. I'm waiting for my first refund as a buyer but it's not yet 30 days.