Hi - I need some advice please! I sold an item, new and still in manufacturers sealed moulded plastic packaging but the buyer has contacted me this evening to advise part of the chrome surround is scratched. It is not very clear from the pictures they have sent however whether the item underneath the plastic is scratched or just the packaging.However being a considerate seller, l've offered them a refund and they should return it.The buyer has responded to advise the item is for his wife's...

Good Morning Woodland His wife no doubt has undoubtedly had her curiosity aroused by a package arriving at the house. Tell him to show it to his wife now and get a decision. If she doesn't want it then it gives him adequate time to buy something else. Additionally the last thing you want is the packaging opened and the item then returned. Operate within eBay's system. He maybe angling for a partial refund. Personally if this is the case I wouldn't. Return for a full refund.

How to arrange refund | Seller Central

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