How long does it take ebay to sort out Evri on a Simple Delivery? (new home issue) | Seller Central

robinson_flyer · 2026-05-08T06:18:09.371000Z

Dispatched item 27th April, and whole string of "we'll deliver today" etc. and then no explanation for why they cannot. Non-delivery case opened by buyer which is fair enough (this is a part for a car). It transpires that the delivery address is a new housing development. A postcode lookup on Royalmail only lists house numbers 1 and 3. The delivery was to number 2 - but the buyer tells me that Royal Mail have been getting mail to them without any difficulty. When I put the full postcode in to see the tracking on the Evri site, it returns an error saying it is the "incorrect postcode" when it clearly isn't. Just wondered how long it typically takes ebay to sort this sort of thing out from a case being raised? Thanks!

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How long does it take ebay to sort out Evri on a Simple Delivery? (new home issue) | Seller Central | eBay UK