GSP Returns - No label available for returning item from Europe to UK | Seller Central

basketcase870621345 · 2026-05-13T16:59:18.484000Z

I sold an item, sent from the UK to Europe through the GSP. The buyer wants to return it to me and offered to pay return postage as they just don't want the item. I accepted the return and proceeded to try and provide a returns postage label to the buyer... couldn't do it. The options I got after accepting the return were: link to your dhl account (im a private seller and dont have a dhl account)upload a labelconfirm you sent a labelconfirm you provided another way to return the item I searched around to see what I should do and I was advised to select "Confirm you provided another way". The advice I read was that, as it was sent through GSP, ebay would then provide the buyer with a shipping label. The case has now been put on hold and I got an email saying: We're contacting you about the return request.We've placed the request on hold for 4 calendar days from the day you received this email to give you time to arrange return shipping with the buyer.. If you don't take action within 4 calendar days, you may be required to issue the buyer a full refund without receiving the item back. ... I'm happy to accept the return but I want the item back. I don't see any option in the return case/details to contact the buyer or message ebay. Surely as it was sent through GSP, ebay should be able to provide the buyer with a return label.... how do i resolve it without having to just refund the buyer?

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GSP Returns - No label available for returning item from Europe to UK | Seller Central | eBay UK