Goodness - I won a not as described return as a seller. Buyer abroad. | Seller Central

fribblecollectables · 2026-05-18T09:28:55.694000Z

I sold a low-value damaged item, clearly described and photographed as such. I sometimes do this because some regular buyers repair or replate silver-plated items. An overseas buyer opened a Not As Described return case and uploaded one photo — which showed the same wear already visible in several of my close-up listing photos. I replied in the case saying they had provided no evidence that the item was not as described. (I did not want to pay over £20 return postage on a low-value item.) Waited . . . eBay then stepped in. I found the report-buyer link within the case, stated my side, and minutes later received an email saying the buyer had been refunded at no cost to me. (Wow!) What I’m wondering is: does anyone know exactly what message the buyer actually receives? Maybe not. Are they simply told they’ve been refunded?Or are they told eBay paid the refund, not the seller? I guess they may just learn they can buy stuff, open a case, and get refunded anyway. 🙁

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Goodness - I won a not as described return as a seller. Buyer abroad. | Seller Central | eBay UK