global shipping INR | Seller Central

atchy34 · 2025-12-05T17:12:55.506000Z

I sold an item posted via global shipping on the 29th Oct,however i received a message yesterday saying she hasn`t received it. I checked tracking and it shows that it arrived at the Ebay Hub then supposedly on to buyer,but then no other info,i also messaged the buyer and sent proof of pics to reassure the item was sent too. Understandably the buyer has opened a case of INR, but who is responsible in issuing refund me or Ebay?? Ive have just read somewhere on the forum that i shouldn`t initiate a refund if posted via global shipping, and you can clearly see it definitely reached the hub. New to global shipping so unsure what to do, are ebay hoping i refund so they don`t have to?Any help appreciated 😒

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