Feedback on postage under-declaration warning | Seller Central

daker2 · 2025-12-05T09:28:28.832000Z

I wanted to contact ebay to give the feedback below. I don't want to do this by phone as I will just get some prerehersed reply and nothing will be passed on. So I tried the chat and was given an email address. I tried the email address and got a reply to use the chat. Any advice anyone?FEEDBACK TO EBAYI received an email stating that my package exceeded the weight I had declared when I created the postage label, and advising me to “double-check the package weight and dimensions when creating listings.”I want to give some constructive feedback, because this guidance does not reflect how private and occasional sellers actually work.I do not pre-wrap items before they sell. The parcel does not exist at the time of listing, so I cannot know the final weight or dimensions in advance. When I create a listing, I select one of eBay’s recommended delivery options (in this case Evri Standard Tracked). These options are presented as safe choices, where I will not be charged more and eBay absorbs the variance. If the system recommends 1 kg, and I choose it, it is not unreasonable to expect that this is acceptable.Receiving a notice that implies I should already know the exact weight and dimensions before the parcel is packed feels inconsistent with how the platform is designed. If eBay expects sellers to pre-package everything before listing, that should be made explicit. Otherwise, the delivery recommendations should not result in warnings or letters suggesting non-compliance.I would appreciate clarification on:Whether selecting eBay’s recommended delivery option is intended to be sufficient, orWhether eBay now expects private sellers to pre-pack items before listing.Clearer guidance would help avoid misunderstandings and unnecessary warnings.

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Feedback on postage under-declaration warning | Seller Central | eBay UK